Please note that nothing contained in these requirements shall constitute a guarantee or representation by us that all residents and occupants currently residing in the homes we manage have met these requirements. There may be residents and occupants that have resided in the community prior to these requirements going into effect; additionally, our ability to verify whether these requirements have been met is limited to the information we receive from the various resident credit reporting services used. It is the policy of this company to comply with all applicable fair housing laws including those which prohibit discrimination against any person based on race, sex, religion, color, familial status, national origin, or handicap.

Each application must be completed, signed, and paid for before processing. Applications are processed in the order in which they are received. Additional applications will continue to be accepted until the approved applicant has signed the lease and paid the security deposit. As a representative of the property owner, we must act in their best interests and we will choose the best application if more than one person has applied. Processing will normally be completed within 24 hours; however, it can take longer if a complication arises such as difficulties verifying your previous rental history. A copy of the applicant's driver's license or other federally issued ID is required and will become part of the completed application. All information on the application is subject to verification. Applications will be denied if falsified. Once approved, each applicant must sign the lease and be fully responsible for all obligations under the lease agreement.

Under certain circumstances, if application is denied, an approved co-signer may substitute their application, sign the lease, and accept full financial responsibility along with the applicant. In lieu of a co-signer, and at the discretion of The Property Society, LLC, the applicant may pay an additional security deposit equal to the maximum the law will allow. Guideline requirements may be waived if applicant pre-pays rent for the full term of the lease.

Each lease holder must complete a separate application and submit the nonrefundable application fee of $50.

Within the past 18 months, applicant must have good rental references for at least one year, unless applicant has just sold their home. Relatives are not acceptable as rental references. Application may be denied for evictions, damages beyond normal wear and tear, illegal activity on premises, refusal to re-rent by previous landlord, or a balance still owed to previous landlord.

Application may be denied unless rent is no more than 40% of verifiable household income. To be considered as income, applicant must provide verification of pay stubs, social security income, alimony, or child support. Unemployment payments are not considered income.

Applicant must have a minimum of one year employment history in the same field of work. Applicant must be currently employed. Recently graduated college students may qualify if a job is secured. Current university students may be accepted with verifiable income or a letter of guarantee from parents or legal guardians.

Self-Employment, Retired, or Unemployed - Such applicants must provide the previous year's income tax return and the previous two months' bank statements, or 12 months of financial statements, and must exhibit only favorable references.

Guarantors - Guarantors will be accepted for applicants who are first-time renters or students. For guarantor-supported applications, an additional application deposit will be required. The deposit level will be based on the credit analysis. The guarantor will be required to complete an application and pay a full application fee. Guarantors must have a gross monthly income of five times the monthly rent and meet all other qualifying criteria identified in this screening policy. The guarantor will be asked to sign a lease guaranty agreement to support this application. Only a relative or employer will be considered as guarantors.

A credit report will be completed on all applicants to verify account credit ratings. Income plus verified credit history will be entered into a credit scoring model to determine rental eligibility and security deposit levels. Unfavorable accounts that will negatively influence this score include, but are not limited to, collections, charge-off, repossession, and current or recent judgments.

A criminal record verification is made on all persons over the age of 18 who will occupy the property. Cause for the application to be rejected includes conviction of illegal drug or gang involvement of any kind, any violent act against another person, vandalism or arson, burglary, criminal trespass, or stalking.

Two people per bedroom. A family may occupy an apartment if the family does not exceed two persons per bedroom plus an infant child.

The Property Society, LLC, does not allow the following aggressive breeds of dogs to be on the property at any time: Pit Bulls, Rottweilers, Chow Chows, Doberman Pinschers, German Shepherds, American Staffordshire Terriers, Boxers, and Great Danes. All other dogs are subject to approval.

If the property owner agrees to allow a pet, applicant will pay a nonrefundable fee (usually $150). Cats must be spayed or neutered and declawed. No puppies or kittens are allowed.

Exotic animals such as reptiles, birds, and rodents, and poisonous animals such as tarantulas, insects, and poisonous fish are not allowed.

The application deposit is due in full and is required upon submitting the application for approval. Once the application has been approved, the application deposit then becomes the security deposit. The deposit amount varies from property to property and must be paid in advance and must be paid by certified funds (money order, cashier's check, or certified check). A personal check will only be accepted with a bank guarantee card and verification from the bank of sufficient funds.

We have a higher than normal standard in the preparation of our rental units, but our standards may or may not be equivalent to your standards. If you see something that you do not like, or something that you would like to be improved, please make your request during the application process, and we will gladly present it to the property owner for approval. If the property owner grants our request, the modification will be made prior to you taking occupancy or otherwise annotated on the rental agreement.

Please email us at leasing@property-society.com or contact us at (512) 282-7393 to schedule an appointment. We will gladly work around your schedule. For the safety of our staff, no showings will be made after dark.

Once you are approved, the application deposit becomes your security deposit. You will be notified by phone and a lease-signing appointment will be scheduled. All adults must sign the lease. One full month's rent is due before moving into the property. If you move in during the middle of the month, your second full month will be discounted by the prorated amount.

The Property Society, LLC, sets rents based on current market conditions and instructions from the property owner. If our competition has a comparable rental for less, please let our leasing agent know. We will do everything we can to match or beat it.

The Property Society, LLC, conducts business in accordance with the Federal Fair Housing Law (Title VIII of the Civil Rights Act of 1968, as Amended by the Fair Housing Community Development Act of 1974). It is illegal to discriminate against any person because of race, age, color, religion, sex, national origin, sexual orientation, handicap, or familial status or status as a student.

The Property Society, LLC, is the exclusive agent and representative of the property owner and does not, in any respect, have any fiduciary or agency responsibilities to the applicant. All federal, state, and local laws are followed and each application is processed without regard to the race, color, religion, sex, handicap, familial status, or national origin of applicant. Our staff of professionals are regularly trained and educated on the latest local, state, and federal statutes pertaining to rental regulations.

Each co-resident and each occupant over 18 must submit a separate application. Spouses may submit a joint application.

This is a reliable and confidential way to have your rent and other amounts due under your lease automatically debited from your checking or savings account each month on a recurring basis. All you need to do is sign up, and we'll handle the remaining details. No more remembering to write that check each month, and no worries when you are out of town traveling.

How much does it cost?
This is a free service to our residents.

When will the funds be debited from my account?
Funds will be withdrawn from accounts on the 3rd of each month. If the 3rd of the month falls on a weekend or holiday, the funds will be withdrawn on the next business day.

How can I be sure that my rent payment was processed?
Your payment will be shown on your monthly bank statement as a debit with date paid, reference number, amount, and item description.

How can I get started using ACH?
Stop by our leasing office and complete an enrollment form. All you need is a standard bank checking or savings account.

How long will it take to start using ACH?
It takes just a few days from the receipt of your enrollment form. Please confirm your requested start date with the leasing office.

Can roommates enroll?
Yes, however, only one resident (roommate) per apartment will be allowed to participate. This resident will be assessed the total charges attributable to the home.

Can an ACH occur against a business account?
Yes. Our program permits debits to a business account in addition to a personal checking or savings account.

Avoid late fees
Short on cash? Pay on time using your credit card, and pay your card balance at your leisure. Payment must be made by midnight on the 3rd of the month to avoid late fees.

How much does it cost?
Since credit card processing is provided by a service company, there is a small convenience fee of $19.95 for each payment transaction. For debit cards, there is a transaction fee of $1.50 to use this service.

Certified funds, in the form of a money order, cashier's check, or certified check, are the only forms of payment accepted for the first month's rent and security deposit, which are due and payable before moving into the property. Afterward, personal checks are permissible. In the event a check is returned because of insufficient funds, personal checks will no longer be accepted.

Payments must be postmarked on or before the 3rd of the month. Lease payments may be mailed directly to our office as follows:

The Property Society, LLC
4005 Banister Lane, Building C
Austin, TX 78704

If postmarked after the 3rd of the month, the appropriate late fees apply. The late fee policy is outlined in the lease agreement.

As always, residents are welcome to drop off payments at our office during normal business hours, which are Monday-Friday from 9 a.m.-6 p.m.

The Property Society, LLC
4005 Banister Lane, Building C
Austin, TX 78704

Before completing the maintenance request form, please read the troubleshooting guide below. Completing these steps can save you money! Residents will be charged for a service call if the service technician determines the resident failed to perform routine maintenance task as outlined below:

1. Smoke detector will not work when tested:
   Replace batteries and ensure smoke detectors are relatively new.
   
   
2. Smoke detector beeps:
   Replace battery and check for proper wire termination connection.
   
   
3. No power to plugs or switches:
   Check and reset breaker panel or replace blown fuses. Check and rest all GFI outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
   
   
4. Garbage disposal does not work:
   When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench. Put the wrench in the center shaft and twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. Repeat until the object is removed.
   
   
5. No hot water:
   Check thermostat on tank for proper temperature setting. Check that thermostat is not set to "vacation." Check and reset breaker in power panel. Check and reset button next to thermostat.
   
   
6. Hot water is too hot:
   Check thermostat on tank and turn down.
   
   
7. Plumbing or fixtures leak:
   Turn off water fixture, turn off water at supply line, and notify our company immediately.
   
   
8. Toilet is plugged:
   Plunge and test.
   
   
9. No heat:
   Check thermostat. Check that furnace covers are in properly. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities or issue and order to disconnect the utility? If a gas furnace, make sure the pilot light is lit.
   
   
10. Dishwasher will not drain:
    Clean food out of bottom of dishwasher.
    
    
11. Dishwasher grinds or no water is coming in:
    Turn off dishwasher. If there is no water on the bottom, pour two large glasses of water into the bottom and restart. If problem continues, call The Property Society, LLC, and discontinue use. If dishwasher will not turn on, check switch usually located behind the sink. The switch looks like a light switch.
    
    
12. Refrigerator too warm or too cold:
    Check that thermostat in refrigerator is set correctly.
    
    
13. Water drips from freezer to refrigerator compartment:
    Remove all food and store in a cooler. Turn off refrigerator and allow it to defrost. Turn refrigerator back on and replace food.
    
    
14. No air conditioning:
    Check all circuit breakers. Clean and replace filter and test.
    
    
15. No electricity:
    Check all breakers, flip them hard to the OFF position, and then hard to the ON position. Check all GFI in bathrooms, kitchens, laundry room, and garage. Replace any blown fuses.

Maintenance Requests
Before submitting a service request, residents must review the troubleshooting guide and attempt to resolve the issue firsthand. If a maintenance request is submitted, residents must make the home available by securing any pets in a bedroom or outside and coordinate a time to be home. If a technician is unable to enter the property, than a trip charge will be assessed to the resident.

Lawn Care
Unless otherwise stated in your lease, residents are responsible for the maintenance and care of the lawn.

Pest Control
Unless otherwise stated in your lease, residents are responsible for pest control.

Air Filters
Residents are responsible for changing air filters once a month. For a $45 monthly charge, The Property Society, LLC, will arrange for a technician to change the filters on a monthly basis.

Pilot Light
Residents are responsible for maintaining the pilot light. For a fee of $45.00, The Property Society, LLC, will arrange for a technician to light the pilot light.

If an emergency arises and either you or the property is threatened, please contact the office immediately at (512) 282-7393.

Click here to log on to your personal account to submit work orders.

Austin
The City of Austin
(Electric, Water, Waste water, and Trash)
New Utility Service and Billing Questions
(512) 494-9400

Austin Energy
24-Hour Emergency Service
(512) 972-1000

City of Lakeway
Pedernales Electric
(512) 262-2161

City of Round Rock
Electric - TXU Energy
(877) 290-3722

Round Rock Water
(512) 218-5461

Reliance Electric
(866) 222-7100

Texas Gas Service

AT&T
Grande Communications
Time Warner

As a resident, what are my rights?

How does the eviction process work in the state of Texas?
Evictions in Texas must be filed in the county and precinct where the property is located, and there are basically four steps in the eviction process:

1. The Notice to Vacate
If The Property Society, LLC, alleges a resident is not paying rent, our company is required by law to give the resident written notice to vacate the premises. This notice can be delivered to the resident personally with a witness, by certified mail (return receipt requested), or by any other method allowed by law.

2. Filing the Suit
The Property Society, LLC, must file an original petition with the court and pay the appropriate court costs. These court costs pay for filing of the suit, court hearing, and for the constable to serve the citation. The citation is the notice to the resident that we are attempting to evict them.

3. Going to Court
The Property Society, LLC, must go to court and prove our case by a preponderance of the evidence. Simply filing a suit does not necessarily mean The Property Society, LLC, will win our suit. Both parties should bring all documents and other evidence with them to court in a well organized fashion. At the hearing, both parties will have to present evidence to show who is entitled to possession of the premises.

4. Writ of Possession
If The Property Society, LLC, wins our suit in court, and the mandatory five-day appeal period has passed, and the other party is still in the premises, we can file a Writ of Possession in court. A Writ of Possession is a court order to the constable to place us in possession of the property.

How long does it take to evict someone in Texas?
From start to finish, it takes approximately three weeks.

Please call us at (512) 282-7393 and we will arrange an appointment to show you the property. If you want to lease the property, then fill out a rental application and submit an application fee of $50 payable by check or money order. Please note that each prospective resident is required to submit an application. The process usually takes one to three days to check your credit and references and to let you know if you're accepted.

When roommates want to rent a home, each roommate is equally responsible for the rent. If one roommate cannot pay his or her portion of the rent, the other roommates are responsible for the whole amount.

Typically, one month's rent and the security deposit are due in full regardless of the actual move-in date. Only certified funds, in the form of a cashier's check, money order, or certified check, will be acceptable forms of payment. The amount of the security deposit varies depending on the property, and usually runs anywhere from 75% to 100% of the monthly rent. If you have one or more pets, there will be a pet deposit, which can range from $300 to one month's rent per pet, of which 50% is nonrefundable, depending on the type, size, and number of pets.

We check your income, credit, and criminal background. In addition, we will assess your rental history. These policies are outlined in further detail above.

The Property Society, LLC, does not allow the following aggressive breeds of dogs to be on the property at any time: Pit Bulls, Rottweilers, Chow Chows, Doberman Pinschers, German Shepherds, American Staffordshire Terriers, Boxers, and Great Danes. All other dogs are subject to approval.

If the property owner agrees to allow a pet, applicant will pay a nonrefundable fee (usually $150). Cats must be spayed or neutered and declawed. No puppies or kittens are allowed.

Exotic animals such as reptiles, birds, and rodents, and poisonous animals such as tarantulas, insects, and poisonous fish are not allowed.

All repair requests must be submitted in writing either through the resident portal, mail, or fax.

Only our employees or approved vendors have access to your home. In the case of an emergency, we would enter your home immediately. Normally, we would only enter at your request, such as in the case of a service request.

Yes. Keys are coded and secured in a locking key cabinet and are only released to residents after obtaining appropriate identification. We require your written authorization to release a key to someone not on your lease agreement. We would then require this person to provide appropriate identification. Locks are re-keyed after every move-out, and we do not use master keys.

We strongly urge you to purchase renter's insurance because it not only provides coverage for your own personal property, but also offers protection if you are liable for damage to another's property. Your personal property is not covered by our insurance policy.

We will be contacting you at least 45 days in advance of the end of your lease. However, if you would prefer to start the process sooner, please contact us at (512) 282-7393. The process is simple and only requires a lease extension agreement. Sometimes there is a rent increase to keep rents in line with the market, but we value our good residents, so this increase is rarely more than $25 to $50 per month.

Please contact us as soon as you know that you will be leaving at (512) 282-7393. If you intend to vacate the property at the end of your lease, this intention must be delivered in writing to our office at least 60 days before the end of the lease.

Upon return of the keys to the home, we will assess the condition of the property. Any repairs needed beyond normal wear and tear will be deducted from your deposit. A deposit disposition will be mailed to you within 30 days upon surrender of the property. If you have a pet deposit, this is treated the same as the security deposit. Checks will be delivered to the last known address. Please update your current address by sending us an email.

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